Frequently Asked Questions
Frequently Asked Questions
Ordering & Payment
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. Our payment options are also convenient. All payments are processed securely through encrypted payment gateways.
Is it safe to shop on your website?
Absolutely! We use industry-standard SSL encryption and secure payment processors to protect your personal and payment information. Your transaction data is never stored on our servers.
Do you accept international orders?
Currently, we only ship within the United States.
Shipping & Delivery
Where do you ship?
We ship to all 50 states within the United States, including Alaska and Hawaii.
How long does shipping take?
Standard shipping typically takes 5-7 business days. Expedited shipping options are available at checkout for faster delivery (2-3 business days).
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and the size of your order.
How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can use this to monitor your package's journey to your doorstep.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for most items in new, unused condition with original packaging. Please see our Refund Policy page for complete details.
How do I start a return?
Contact us at shopwithease46@gmail.com with your order number, and we'll provide you with return instructions and a prepaid shipping label if applicable.
How long do refunds take?
Once we receive your returned item, refunds are processed within 5-7 business days. The credit will appear in your account within 3-5 business days after processing, depending on your bank or card issuer.
Products & Inventory
Are your products authentic?
Yes, all products sold on ShopWithEase are 100% authentic and sourced from authorized distributors.
What if an item is out of stock?
Out-of-stock items will show as unavailable on the product page. You can sign up for restock notifications to be alerted when the item becomes available again.
Customer Support
How can I contact customer service?
You can reach us at shopwithease46@gmail.com or through our Contact page. We typically respond within 24 hours during business days.
What are your business hours?
Our customer service team is available Monday through Friday, 8 AM - 1 PM EST. We're closed on major US holidays.
